Shipping Regions and Carriers

At PingPong Product Ltd., we are committed to delivering our products to customers around the globe. We offer worldwide shipping, with the exception of Afghanistan, Yemen, Syria, Somalia, Sudan and Israel.

Within the European Union: Our shipments are primarily handled by trusted carriers such as DHL, GLS and Hungarian Post. We ensure that your orders are dispatched swiftly and securely from our base in Hungary.

For Other International Destinations: We extend our reach to customers outside the European Union through MPL’s (Hungarian Post) reliable international standard shipping service. This allows us to offer a consistent and efficient delivery experience to our valued customers across various countries.

Rest assured, wherever you are, we strive to bring our products to your doorstep with care and efficiency

Processing Time

we understand that timely delivery is crucial. That’s why we’ve partnered with a dedicated fulfillment company to ensure your orders are processed efficiently.

Processing Schedule: Our fulfillment center operates from Monday to Friday. This schedule allows us to handle your orders promptly and accurately.

Daily Cut-off Time: To streamline our process, all orders received are processed and handed over to the parcel company at 12:00 AM each day. Orders placed before this cut-off time will be dispatched on the same day, ensuring that your items are on their way to you as quickly as possible.

Please note that orders placed after 12:00 AM will be processed on the next business day, adhering to our commitment to provide swift and reliable service.

Shipping Rates

At ballpickers.com, we believe in simplicity and transparency when it comes to shipping costs. No matter where you are in the world, we offer a flat shipping rate of €9.99 for each item. This straightforward pricing ensures that you can easily calculate the total shipping cost for your order, no matter the size or destination.

Enjoy the convenience of knowing exactly what you’ll pay for shipping, with no hidden fees or surprises. We’re committed to providing you with a seamless shopping experience, from our store to your doorstep.

Delivery Timeframes

We aim to get your purchases to you as swiftly as possible. Below are our estimated delivery timeframes:

  • Within Central European countries: Typically, deliveries within our home region take about 2-4 days.
  • European Union Countries: For orders shipped to EU countries, expect your items to arrive within 3-7 days.
  • International Deliveries Outside the EU: International shipping times can vary due to factors like distance and customs processing. Generally, customers can expect their orders to arrive within 7-21 days.

Please note that these are estimated timeframes and actual delivery times may vary due to factors beyond our control, such as carrier delays, customs clearance, or during high-demand periods. We appreciate your understanding and patience.

For tracking information and updates on the status of your order, please refer to the tracking details provided with your shipping confirmation.

Tracking and Notifications

We believe in keeping you informed every step of the way. That’s why we provide detailed tracking and notifications for your order:

  • Order Confirmation: Once you place an order, you will receive an email confirmation with your order details.
  • Shipping Notification: As soon as your order is dispatched, we’ll send you a shipping notification email. This email will include a tracking number and a link to track your order in real-time.
  • Real-Time Tracking: You can track the progress of your shipment using the provided tracking number. Simply click on the link in the email or visit the carrier’s website and enter your tracking number to see the latest updates on your shipment’s location and estimated delivery date.
  • Delivery Confirmation: When your order has been delivered, we will send a final notification confirming delivery.

For any assistance with tracking your order, please contact our customer service team. We’re here to help ensure your shopping experience is as smooth and enjoyable as possible.

Customs and Duties

At ballpickers.com, our operations are centered in Hungary, and we proudly ship our products to worldwide. It’s important for our customers to be aware of the following customs and duties policies:

  • EU Shipments: Since we ship from Hungary within the Eurozone, customers in these countries typically do not face additional customs duties for their orders. This is one of the benefits of the European Union’s single market, which allows for seamless, cross-border shipping without extra customs charges.
  • VAT Included: All prices on our website include VAT (Value Added Tax), ensuring that you won’t encounter unexpected taxes on your purchases within the Eurozone.
  • Outside the EU: For customers outside the Eurozone, please be aware that your order may be subject to import duties, customs taxes, or additional fees levied by your country. These charges are generally due upon arrival in the destination country.
  • Recipient’s Responsibility: It is the responsibility of the recipient to bear any additional customs and duty charges. We recommend that you check with your local customs office for more information on potential charges and fees.

We at ballpickers.com are committed to making your shopping experience as transparent and hassle-free as possible. Should you have any questions regarding customs and duties, our customer service team is here to assist you.